Frequently Asked Questions
How Do You Place An Order?
Decide which product you require, proceed to checkout, enter your details or log on and continue to the payment window. If you experience any issues please call us and we will be more than happy to help.
How Do I Send My Artwork?
Please upload during checkout or email later to [email protected]
What Are The Payment Methods?
Payment by card at checkout via Stripe payment gateway.
Payment by BACS.
Greaseproof Printing Ltd
The Co-operative Bank
Sort Code – 08-92-50
Account Number 63139413
How do I get a bespoke quote?
Please click here to go to our bespoke order form or email [email protected] and we will then contact you with a quote.
Can I Amend An Order After Payment?
Yes orders can be amended by calling us before production however once you have approved artwork and we are in production we cannot amend your order. Orders can also be refunded prior to artwork being approved.
What File Format Do You Accept?
Please supply your files in vectored PDF, AI or EPS versions.
Will You Check The Quality Of The Files I Send?
Yes, we quality check all files before sending your order to print and we will contact you if there is an issue with the artwork.
Will I Need To Appove My Artwork?
Yes, you will receive an email within 24hours of submitting your artwork with a proof of your design for you to approve prior to printing.
How Do I Send My Artwork Files Or Logo?
You upload your logo when you place your order, if you have any messages, please add these into the message box during the checkout process.
How Much Is Delivery?
We provide free overnight delivery to Mainland UK
What Is The Turnaround Time After Approving My Artwork?
Your orders will be delivered within 5-7 working days from proof approval. Deliveries are next day and you will get a notification from DPD to your email and mobile with the 1 hour delivery slot. Please call us on 0141 440 2937 or email [email protected] if you experience a delay.
Where Do You Deliver To?
Our standard deliveries are to the UK mainland but can delivery elsewhere but there may be an extra cost.
Do You Delvery On A Saturday?
Our standard times for delivery are Monday to Friday between 8am and 6pm but Saturday deliveries can sometimes be arranged but there might be an extra delivery charge.
Is Our Greaseproof Recyclable & Biodegradable?
Greaseproof Packaging offer affordable, high quality environmentally friendly paper products. All of our packaging for food is compostable, biodegradable or recyclable.
Our natural paper is tightly woven to create greaseproof material which is fully recyclable.
Can I Order Free Samples?
Yes, please click here to order free samples with our standard 10 sizes.
Can I Order Bespoke Quantities?
Of Course, please click here to go to our bespoke order form or email [email protected] and we will then contact you with a quote.
Can I Order Bespoke Sizes?
We will always print a sheet in the size 500x335mm. We then cut the sheet into the sizes that you want at no extra cost. For example, if you want to get the greaseproof paper in the size 250x150mm, the paper will first be cut into two pieces of 250x335mm. Then it will be cut once more to 250x150mm, so you actually have 4 pieces in total.
Is Our Greaseproof Paper Biodegradable?
Greaseproof Packaging offer affordable, high quality environmentally friendly packaging products. All of our packaging for food is either: Compostable, Biodegradable or Recyclable.
Got another question?
You can call us on 0141 440 2937 or email us at [email protected]. We’re here to help!
How Do I Contact You?
You can call us on 0141 440 2937 or email us at [email protected]. We’re here to help!
I Haven't Received An Email To Confirm My Artwork?
If you haven’t received an email to proof your artwork within one working day, please firstly check your junk folder. If the email isn’t there, please contact us.
My Order Hasn't Been Delivered?
You should receive a tracking link from DPD that has details about your shipment. Use this link to track your parcel and if there are any issues, please call us on 0141 440 2937 or email [email protected].
I'm Not Happy With My Order?
Please contact us, so we can establish why you are unhappy with your order.
Can I Order Bespoke Sizes And Quantities?
Please click here to complete our bespoke order form and we will contact you with a bespoke quote.
Can I Order Larger Sizes That Are Not Showing On Your Site?
We can print larger sizes, please click here to complete our bespoke order form and we will contact you with a bespoke quote.